1. Introduction
At Dabar DataSense, we are committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in a lawful, transparent, and secure manner. This Privacy Policy explains how we handle your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Information we collect
We collect personal information primarily to understand your needs and to provide you with our utility management services. The information we collect includes:
- Contact Details: Your name, surname, email address, and cellphone number.
- Service-Related Information: Information related to the utility meters we install and manage for you, including data on your energy and water usage.
- Website Usage Information: Information collected through cookies and similar technologies when you visit our website.
3. How we use your information
Your personal information is used for the following purposes:
- Service Delivery: To set up and manage your account, provide you with our services, and communicate with you about your account and services.
- Billing and Payments: To process payments for our services and to manage billing.
- Customer Support: To respond to your inquiries, provide technical support, and improve our services.
- Marketing and Research: With your consent, we may use your information to contact you with news, updates, and special offers related to our services. We may also use your information for internal research and analysis to improve our services.
4. Data storage and security
We take the security of your personal information seriously. Your data is stored securely and is protected by appropriate security measures to prevent unauthorized access, loss, or misuse. We review our security practices regularly to ensure your information remains secure.
5. Sharing your information
We do not share your personal information with third parties for commercial purposes. However, we may share your information with:
- Service Providers: Companies that help us deliver our services, such as those providing data hosting or technical support, under strict confidentiality agreements.
- Legal Obligations: When required by law, we may disclose your information to regulatory authorities or other parties.
- Dabar Energy: We may share your data internally with Dabar Energy for service improvement, analytics, and operational purposes, ensuring alignment across our energy management solutions.
6. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. You can manage your cookie preferences through your browser settings.
7. Your rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Update Your Information: Request corrections or updates to your personal information.
- Withdraw Consent: Withdraw your consent to us using your personal information for marketing purposes at any time.
To exercise these rights, please contact us using the details provided on our website.
8. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on our website, and we encourage you to review this policy regularly.
9. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at the numbers or addresses listed on our website.