Privacy Policy

1. Introduction

At Dabar DataSense (“DDS”), we are committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in a lawful, transparent, and secure manner. This Privacy Policy explains how we handle your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we collect

DDS collects personal information primarily to understand your needs and to provide you with our utility management services. The information we collect includes:

• Contact Details: Your name, surname, email address, and cellphone number.
• Service-Related Information: Information related to the utility meters DDS install and manage for you, including data on your energy and water usage.
• Website Usage Information: Information is collected through cookies and similar technologies when you visit our website.

3. How we use your information

Your personal information is used for the following purposes:

• Service Delivery: To set up and manage your account, provide you with DDS services, and communicate with you about your account and services.
• Billing and Payments: To process payments for our services and to manage billing.
• Customer Support: To respond to your inquiries, provide technical support, and improve DDS’ services.
• Marketing and Research: With your consent, DDS may use your information to contact you with news, updates, and special offers related to our services. DDS may also use your information for internal research and analysis to improve itsservices.

4. Data storage and security

DDS take the security of your personal information seriously. Your data is stored securely and is protected by appropriate security measures to prevent unauthorized access, loss, or misuse. DDS review its security practices regularly to ensure your information remains secure. Should DDS terminate our relationship, we will destroy your personal data to the extent that DDS don’t need such data for regulatory or any other legitimate purposes.

5. Data breach

Where DDS think there has been unauthorised access to personal data through your subscription, we’ll let you know and give you information about what has happened as soon as we have the required information to do so. DDS will immediately take all reasonable steps to mitigate the effects and to minimise any damage resulting from such a security breach. In this regard, DDS will follow all the relevant regulatory prescriptions.

6. Sharing your information

DDS do not share your personal information with third parties for commercial purposes. However, DDS may share your information with:

• Service Providers: Companies that help DDS deliver its services, such as those providing data hosting or technical support, under strict confidentiality agreements.
• Legal Obligations: When required by law, DDS may disclose your information to regulatory authorities or other parties.
• Dabar Energy: We may share your data internally with Dabar Energy for service improvement, analytics, and operational purposes, ensuring alignment across our energy management solutions.

7. Cookies

DDS website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. You can manage your cookie preferences through your browser settings.

8. Your rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Update Your Information: Request corrections or updates to your personal information.
• Withdraw Consent: Withdraw your consent to us using your personal information for marketing purposes at any time.

To exercise these rights, please contact DDS using the details provided on its website.

9. Changes to this privacy policy

DDS may update this Privacy Policy from time to time to reflect changes in its practices or the law. Any changes will be posted on DDS’ website, and we encourage you to review this policy regularly.

10. Contact us

If you have any questions or concerns about this Privacy Policy or how DDS handle your personal information, please contact DDS at the numbers or addresses listed on its website.