Welcome to Dabar DataSense (“DDS”)! We’re delighted that you’ve chosen us to help manage and optimise your utility usage. These Terms and Conditions of Service (“Terms”) govern your access to and use of our services. By using our services, you agree to be bound by these Terms.
DDS provides innovative utility management solutions, including the installation of electricity and water meters, subscription services, billing checks, and comprehensive utility analysis. Our goal is to empower you with real-time data and insights to make informed decisions and reduce your utility costs.
To begin using our services, DDS will create an account for you. DDS need your name, surname, email address, and cellphone number. It is your responsibility to provide accurate and up-to-date information.
Once your account is set up, you and any authorised users must use the services responsibly, ensuring that all data and information provided to DDS are accurate and complete. You are also responsible for maintaining the security of your account credentials and for any activities that occur under your account.
DDS offers a range of services designed to help you reduce your utility costs and gain valuable insights through real-time data. DDS’ goal is to empower you to make informed operational decisions based on accurate and timely information.
Our services include:
DDS services include an upfront charge for the installation of the meters, followed by a subscription fee. The subscription cost can be billed either annually or monthly, depending on your preference., The subscriptions automatically renew unless terminated before the renewal date. . Further payment terms are outlined in your service agreement.
Your privacy is important to DDS. DDS uses the information collected from you to provide, maintain, and improve our services. All data is stored securely and in compliance with relevant data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.
DDS will not share your personal information with third parties without your consent, except as required by law. For more details, please refer to our Privacy Policy.
Both DDS and you, the customer, agree to protect any confidential information exchanged between us. Confidential information includes all non-public information disclosed by either party, whether oral or written, that is designated as confidential or that should reasonably be understood to be confidential given the nature of the information.
DDS takes security seriously and have implemented robust measures to protect your data. However, it is also your responsibility to ensure that your account is secure and that you use our services in a way that does not compromise your data or the data of others.
In the event of a security breach, DDS will notify you promptly and take all necessary steps to mitigate any potential harm.
DDS’ platform may integrate with third-party products or services to enhance your experience. By using our services, you agree to the terms and conditions of these third-party providers. Any third party providing a third-party product is a provider and is independent of us, so be aware that a provider may also charge you fees in addition to what you pay DDS. DDS are not responsible for the availability, accuracy, or content of these third-party products.
While DDS strive to provide uninterrupted access to our services, there may be occasional downtime for maintenance or unforeseen issues. DDS will do our best to minimise such disruptions and will notify you in advance when possible.
DDS is not responsible for any data loss that may occur due to technical issues, but we do maintain regular backups to minimise the impact of such events.
We expect you to use DDS’ services responsibly. You agree not to misuse DDS’ services, such as by attempting to gain unauthorised access to DDS’platform, interfering with other users, or using DDS’ services for unlawful activities.
Failure to adhere to these guidelines may result in suspension or termination of your account.
Either party may terminate the subscription by providing notice as per the terms your service agreement. Upon termination, you must cease using our services, and we will delete your account and any associated data. Termination can be done through your account application or by contacting our support team.
DDS may also suspend and reserve the right to terminate your subscription or access to all or any data immediately if:
DDS provides its services on an “as-is” basis and to the fullest extent permitted by law. DDS disclaim all warranties, express or implied, and do not guarantee that DDS’ services will be error-free or uninterrupted.
You agree to indemnify and hold DDS harmless against all losses any claims, damages, losses, or expenses arising from your use of our services, except as far as we’re at fault and in that case, DDS’ total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.
In the event of a dispute, DDS encourage you to contact us to resolve the matter amicably. If a resolution cannot be reached, the dispute will be settled through mediation or arbitration under South African law.
Notwithstanding the above, nothing shall prevent either Party from approaching any court of competent jurisdiction for an interdict or any urgent relief prior to the constitution of the arbitral tribunal and/or pending the outcome of the arbitration and/or for the purpose of enforcing the arbitration decision.
All costs incurred during mediation shall be borne by the parties equally.
This clause will continue to be binding on the parties notwithstanding any termination or cancellation hereof.
The jurisdiction for any disputes arising under these Terms shall be in the courts of South Africa.
These Terms constitute the entire agreement between you and DDS. We may update these Terms from time to time, and DDS will notify you of any significant changes.
You may not assign your rights or obligations under these Terms without our prior written consent. Any notice required under these Terms should be provided in writing to the designated contact addresses on the SLA.
Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and DDS, or between you and any other subscriber or invited user. You’re solely responsible for resolving disputes between you and any other subscriber or invited user.
If there’s any part of these terms and conditions that is not valid or legally enforceable, we’ll ignore that part but everything else will remain enforceable.
Thank you for choosing DDS. We look forward to helping you manage your utilities more effectively!