Welcome to Dabar DataSense! We’re delighted that you’ve chosen us to help manage and optimise your utility usage. These Terms of Service (“Terms”) govern your access to and use of our services, so please read them carefully. By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Dabar DataSense provides innovative utility management solutions, including the installation of electricity and water meters, subscription services, billing checks, and comprehensive utility analysis. Our goal is to empower you with real-time data and insights to make informed decisions and reduce your utility costs.
To begin using our services, we will create an account for you. We’ll need your name, surname, email address, and cellphone number. You are responsible for providing accurate and up-to-date information.
Once your account is set up, you and any authorised users must use the services responsibly, ensuring that all data and information provided are accurate and complete.
Dabar DataSense offers a range of services designed to help you reduce your utility costs and gain valuable insights through real-time data. Our goal is to empower you to make informed operational decisions based on accurate and timely information.
Our services include:
Our services include an upfront charge for the installation of the meters, followed by a subscription fee. The subscription cost can be billed either annually or monthly, depending on your preference. Payment terms are outlined in your service agreement, and subscriptions automatically renew unless cancelled before the renewal date. Cancellation can be done through your account or by contacting our support team. Please note that certain fees may apply for early termination of the subscription.
Your privacy is important to us. We use the information we collect from you to provide, maintain, and improve our services. All data is stored securely and in compliance with relevant data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.
We will not share your personal information with third parties without your consent, except as required by law. For more details, please refer to our Privacy Policy.
Both Dabar DataSense and you, the customer, agree to protect any confidential information exchanged between us. Confidential information includes all non-public information disclosed by either party, whether oral or written, that is designated as confidential or that should reasonably be understood to be confidential given the nature of the information.
We take security seriously and have implemented robust measures to protect your data. However, it is also your responsibility to ensure that your account is secure and that you use our services in a way that does not compromise your data or the data of others.
In the event of a security breach, we will notify you promptly and take all necessary steps to mitigate any potential harm.
Our platform may integrate with third-party products or services to enhance your experience. By using our services, you agree to the terms and conditions of these third-party providers. We are not responsible for the availability, accuracy, or content of third-party products.
While we strive to provide uninterrupted access to our services, there may be occasional downtime for maintenance or unforeseen issues. We will do our best to minimise such disruptions and will notify you in advance when possible.
Dabar DataSense is not responsible for any data loss that may occur due to technical issues, but we do maintain regular backups to minimise the impact of such events.
We expect you to use Dabar DataSense’s services responsibly. You agree not to misuse our services, such as by attempting to gain unauthorised access to our platform, interfering with other users, or using our services for unlawful activities.
Failure to adhere to these guidelines may result in the suspension or termination of your account.
Either party may terminate the subscription by providing notice as per the terms of the agreement. Upon termination, you must cease using our services, and we will delete your account and any associated data.
If you terminate the subscription before the end of a billing cycle, you may still be responsible for paying the full subscription fee for that period.
Dabar DataSense provides its services on an “as-is” basis and to the fullest extent permitted by law. We disclaim all warranties, express or implied, and do not guarantee that our services will be error-free or uninterrupted.
You agree to indemnify and hold Dabar DataSense harmless from any claims, damages, losses, or expenses arising from your use of our services.
In the event of a dispute, we encourage you to contact us to resolve the matter amicably. If a resolution cannot be reached, the dispute will be settled through mediation or arbitration under South African law.
The jurisdiction for any disputes arising under these Terms shall be in the courts of South Africa.
These Terms constitute the entire agreement between Dabar DataSense and you. We may update these Terms from time to time, and we will notify you of any significant changes.
You may not assign your rights or obligations under these Terms without our prior written consent. Any notice required under these Terms should be provided in writing to the designated contact addresses.
Thank you for choosing Dabar DataSense. We look forward to helping you manage your utilities more effectively!